Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Oz Lottery Rewards website and services operated by Tattersalls Sweeps Pty Ltd ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

2. Eligibility

2.1 Age Requirement

You must be at least 18 years old to use our services. We strictly enforce age verification requirements in compliance with Australian gambling laws.

2.2 Geographic Restrictions

Our services are available to residents of Australia only. Use of our services from outside Australia may be restricted or prohibited.

2.3 Legal Capacity

You must have the legal capacity to enter into binding agreements and not be prohibited from gambling under any applicable laws.

3. Account Registration

3.1 Account Creation

To use our services, you must create an account providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Identity Verification

We require identity verification for all accounts. You must provide valid government-issued identification and other documents as requested.

3.3 One Account Per Person

Each person may maintain only one account. Multiple accounts will result in closure and forfeiture of winnings.

4. Lottery Games and Rules

4.1 Game Participation

By purchasing lottery tickets, you agree to abide by the specific rules for each game. Draw results are final and binding.

4.2 Ticket Purchases

All ticket purchases are final and non-refundable except as required by law. Tickets must be purchased before the advertised draw close time.

4.3 Prize Claims

Winners must claim prizes within the specified timeframe. Unclaimed prizes will be forfeited according to the terms of each specific lottery game.

4.4 Random Number Generation

All draws use certified random number generation systems to ensure fairness and compliance with regulatory requirements.

5. Financial Terms

5.1 Payments and Deposits

We accept various payment methods as displayed on our website. All payments are processed securely through licensed payment processors.

5.2 Withdrawals

Winnings can be withdrawn to verified bank accounts. Withdrawal requests are processed within 5-7 business days after verification.

5.3 Fees and Charges

We reserve the right to charge reasonable fees for certain services. All applicable fees will be clearly disclosed before you incur them.

5.4 Currency

All transactions are conducted in Australian Dollars (AUD) unless otherwise specified.

6. Responsible Gambling

6.1 Spending Limits

You can set daily, weekly, and monthly spending limits on your account. These limits are designed to promote responsible gambling.

6.2 Self-Exclusion

You may self-exclude from our services at any time. We also participate in the national BetStop self-exclusion register.

6.3 Problem Gambling Support

If you need help with gambling-related issues, contact Gambling Help on 1800 858 858 or visit gamblinghelponline.org.au.

7. Prohibited Activities

You must not:

• Use our services for any illegal or unauthorized purpose
• Attempt to manipulate or interfere with the proper operation of our systems
• Use any automated systems or bots to place bets or access our services
• Share your account credentials with others
• Engage in money laundering or other financial crimes
• Provide false or misleading information
• Attempt to circumvent any security measures

8. Account Suspension and Termination

8.1 Our Rights

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reasonable cause.

8.2 Your Rights

You may close your account at any time by contacting customer support. Outstanding balances will be paid out according to our withdrawal procedures.

8.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions regarding liability, indemnification, and dispute resolution survive termination.

9. Intellectual Property

9.1 Our Content

All content on our website, including text, graphics, logos, and software, is owned by us or our licensors and protected by intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive license to access and use our services for personal, non-commercial purposes only.

9.3 Restrictions

You may not copy, modify, distribute, or create derivative works from our content without written permission.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

11. Disclaimers and Limitations

11.1 Service Availability

We strive to provide continuous service but do not guarantee uninterrupted access. We may suspend services for maintenance or technical reasons.

11.2 No Warranties

Our services are provided "as is" without warranties of any kind, except as required by Australian Consumer Law.

11.3 Limitation of Liability

To the extent permitted by law, our liability is limited to the amount you have deposited in your account in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

13. Dispute Resolution

13.1 Internal Complaints

We encourage you to contact our customer support team first to resolve any issues. We maintain a formal complaints procedure.

13.2 External Dispute Resolution

If internal resolution is unsuccessful, disputes may be referred to the Australian Financial Complaints Authority (AFCA).

13.3 Governing Law

These Terms are governed by the laws of Victoria, Australia. Any legal proceedings must be brought in the courts of Victoria.

14. Regulatory Compliance

14.1 Licensing

We operate under licenses issued by the Australian Government Department and comply with all applicable gambling regulations.

14.2 Anti-Money Laundering

We have robust anti-money laundering procedures and may request additional documentation to comply with regulatory requirements.

14.3 Regulatory Reporting

We may be required to report certain information to regulatory authorities as part of our compliance obligations.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be notified through our website or email. Continued use of our services constitutes acceptance of revised Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any game-specific rules, constitute the entire agreement between you and us regarding the use of our services.

18. Contact Information

For questions about these Terms or our services, please contact us:

19. Responsible Gambling Statement

Gambling can be addictive. We are committed to promoting responsible gambling and providing a safe environment for our customers. Please gamble responsibly and seek help if needed.

National Gambling Helpline: 1800 858 858

BetStop National Self-Exclusion Register: betstop.gov.au